All you had to say is that the new structure required more work than anticipated and was therefore not ready at the time of the final build. ![]() ![]() Transparency is the essence of building goodwill with software customers. Instead we got a defensive - 'the final build isn't even out', with no word that you are working on a solution. A simple statement like 'we are aware of the preview, we are working on the solution, not waiting for the final build' months ago would have built tremendous goodwill. Jason - You would have avoided all of this had you been forthright at the beginning. Install the Word plugin from the 'Tools' menu in Mendeley Desktop. The Mendeley citation plugin now works with Microsoft Word 2016 for Mac (and Windows, but that worked already), so you can now once again easily generate citations and bibliographies.
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